REMOTE Claims Customer Service Representative

Seeking a Remote Customer Service Representative to join the Supplemental Health team. This role is ideal for someone who thrives in a fast‑paced call center environment, enjoys helping customers, and has strong attention to detail. You will support callers by providing accurate claim information, documenting claim activity, and delivering exceptional service.

This is a contract‑to‑hire opportunity with strong potential for long‑term growth---many employees begin in Customer Service and advance into other areas of the organization.

100% REMOTE

$20/hr

6‑month contract‑to‑hire

• Provide timely, accurate, and customer‑focused information regarding disability, life, and leave claims.
• Solicit required information from callers and external sources to complete claim documentation.
• Enter detailed, accurate summaries into the claim system while speaking with customers.
• Process incoming documents with high coding accuracy and distribute appropriately.
• Issue claim acknowledgment correspondence promptly.
• Meet or exceed call center metrics and remain compliant with operational standards.
• Demonstrate empathy, professionalism, and genuine care in all customer interactions.
• Anticipate customer needs and take proactive steps to assist.
• Work with multiple product lines including STD, SDI, AM, LTD, Life, and AD&D.

• 2--3+ years of customer service experience (call center or face‑to‑face).
• Experience in financial services, healthcare, or insurance strongly preferred.
• Bachelor's degree may be considered in lieu of experience.
• Strong data entry skills (7,000+ KPH).
• High school diploma or college degree.
• Excellent verbal communication and proficient writing skills.
• Ability to multi‑task, prioritize, and work under pressure.
• Comfortable working on a computer and phone throughout the day.
• Basic to moderate Microsoft Office skills.
• Bilingual candidates are a plus.

Meaningful career growth. Many employees start in Customer Service and move into claims, operations, underwriting, or leadership roles. This position is temp‑to‑hire, providing a pathway to long‑term employment

• Fully Remote Work Environment
• Consistent Schedule & Work-Life Balance
• Meaningful Career Supporting Individuals During Important Life Events
• Collaborative, People-First Culture
• Opportunity to Grow Within Insurance & Claims Operations
• Comprehensive Training Provided

You're someone who:

• Enjoys helping people and solving problems.
• Communicates clearly and professionally.
• Stays organized while managing multiple priorities.
• Has strong attention to detail.
• Thrives in a remote environment with minimal supervision.
• Remains calm and compassionate during difficult conversations.
• Takes ownership of customer issues and follows through to resolution.

• High School Diploma or GED.
• 1+ year of customer service, administrative support, call center, healthcare, insurance, or financial services experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, and basic Excel.
• Ability to navigate multiple computer systems simultaneously.
• Reliable internet connection and dedicated home workspace.

• Insurance, disability, leave management, or claims experience.
• Healthcare or benefits administration experience.
• Experience in a high-volume call center environment.
• Bilingual skills are a plus.

We're excited to meet candidates from:

• Insurance Customer Service
• Claims Administration
• Healthcare Administration
• Medical Billing & Revenue Cycle
• Benefits Administration
• Member Services
• Patient Access
• Financial Services Support
• Remote Call Center Operations

This is a Contract to Hire position based out of Charlotte,…