Bilingual Customer Service Advocate – French and - Home Office

Are you passionate about delivering exceptional client experiences and making a real difference at the first point of contact? At Citi, our Customer Service Advocates are the voice of the bank — resolving client inquiries across multiple platforms, protecting client relationships, and ensuring every interaction reflects the high standards our customers deserve. This is an entry-level opportunity to build a meaningful career within one of the world's leading financial institutions, where your impact is felt from day one.

Starting salary for this position is $25.38 per hour ($49,500 annual) up to $27.95 per hour ($54,500 annual).

This is an entry-level position; we are proud to offer a competitive benefits package and opportunities for advancement within the company.

Home Office Program – Must have proper working conditions and required technology.

This full-time position comes with a fantastic benefits package designed to support you every step of the way!

• Day 1 Health Coverage:
  Medical and Dental
• Culture Built for Success:
  
  Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth
• Financial Future:
  Retirement and Savings Plans
• Work-Life Balance:
  
  Generous paid time off including vacation and holidays.
• Heath & Wellness Support:
  Confidential mental health resources and assistance programs.

At Citi, you will be part of a collaborative, performance-driven team where your contributions have a direct impact on client outcomes. We invest in our people from day one, offering structured development, a supportive team environment, and the tools you need to grow your career.

• Serve as the first point of contact for clients by handling inbound client calls, evaluating, and resolving inquiries across multiple channels to deliver timely, accurate, and effective solutions.
• Navigate multiple computer systems and customer service platforms concurrently to address account inquiries and complete assigned tasks with accuracy and efficiency.
• Build and maintain working knowledge of Citi's products and services to provide informed, relevant support tailored to each client's needs.
• Identify potential risks within client interactions and apply sound judgment to determine solutions that meet client needs while protecting the business.
• Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct, regulatory requirements, and Citi's policies.
• Deliver a consistently exceptional client experience, measured against defined service metrics, with a focus on first-call resolution.
• Resolve client disputes and retain relationships by following established guidelines and regulations, minimizing operating loss and maintaining trust. (BDEU ONLY. Remove for all other positions)

• 1-3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Clear and confident communicator — both verbally and in writing — with the ability to engage clients professionally across different situations.
• Able to manage multiple systems and platforms simultaneously in a fast-paced environment without compromising accuracy or service quality.
• High School diploma or equivalent.
• Must be bilingual
  - Fluent in French and English
• Starting pay for this position is $25.38 per hour($49,500 annual) up to $27.95 per hour ($54,500 annual).
• Work from home
  - Mississauga Ontario Canada
• Work from home
  - London Ontario Canada
• Work from home
  - Ottawa Ontario Canada
• Full time only 37.5 hours per week
• Ability to work a shift as assigned during business hours operation including statutory…