Customer Success Associate CS Scale Remote

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As a Customer Success Associate, you will own a high-volume portfolio of small-to-midsize accounts that do not have a dedicated Customer Success Manager. You’ll manage a pooled Success inbox, execute a large volume of renewals with accuracy and timeliness, and help customers realize ongoing value from their investment. This role is highly operational and transactional, requiring strong organizational skills, attention to detail, and comfort working cess will be measured by renewal rates, retention, and your ability to streamline and improve the customer experience.

• Retention:
  Consistently high renewal rates across the Digital segment portfolio.
• Efficiency:
  Timely handling of a high volume of renewals and customer inquiries.
• Operational Rigor:
  Clean renewal pipeline and accurate forecasting that drives predictable outcomes.

• Bachelor’s Degree in Business, Technology, or related field (or equivalent experience).
• 2–3 years of experience in Customer Success, Renewals, Account Management, or similar customer-facing SaaS role.
• Proven ability to manage a high volume of transactional renewals with precision.
• Strong organizational skills and attention to detail; able to manage competing priorities.
• Experience with CRM and CS tools (Salesforce, Gainsight; familiarity with quoting/billing systems a plus).
• Excellent written and verbal communication skills with a customer-first mindset.
• Comfortable working independently in a fast-paced, transactional environment.

• Action-oriented and results-driven, with a clear sense of urgency.
• Self-motivated and resourceful; thrives in a high-volume, fast-paced environment.
• Calm under pressure with the agility to adapt to shifting priorities.
• Collaborative and eager to partner cross-functionally to deliver seamless customer experiences.

• Manage a pooled Success inbox, responding promptly to customer inquiries and ensuring timely, accurate resolution.
• Own a large portfolio of Digital CS accounts (