Senior Representative - Single Family Builder Hub, Trade

Position: Senior Representative - Single Family Builder Hub, Trade Experience
Requisition  About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life  the only major U.S.

-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, Kitchen Aid,Jenn Air, Maytag, Amana, Brastemp, Consul, and In Sink Erator . In 2025, the company reported approximately $16 billion in annual net sales - close to 90% of which were in the Americas
-41,000 employees, and 35 manufacturing and technology research centers. Additional information about the company can be found at   This role in summary

Whirlpool is currently seeking qualified candidates for a Senior Representative.

This role is remote except for candidates who reside in MI - Berrien, Cass, or Van Buren Candidates in those counties are required to work onsite at the Whirlpool Contact Center Whirlpool is the world’s leading kitchen and laundry appliance company and markets Whirlpool, Maytag, Kitchen Aid, Jenn-Air, Amana, and other major brand names. This position is within the Supply Chain organization in the Trade Experience Department.

Your responsibilities will include

Updating and managing internal customer information databases Processing customer requests and resolving inquiries or issues within a timely manner while focusing on the customer experience and following team guidelines  Understanding and following detailed Standard Operating Procedures Inbound contacts via multiple channels - phone, email, chat Ability to manage multiple tasks and computer systems

Providing exemplary customer service to both internal and external partners

Embracing rapid change and acquiring new skills while meeting/exceeding metrics

Managing and interpreting communications from email notifications, chats, or other Whirlpool communication systems and proactively asking questions if needed

Learning through computer-based training modules or recordings of tasks

Negotiating through escalated customer interactions by demonstrating exemplary customer service skills and issue ownership

Intermediate/Advanced computer skills

Ability to work full-time/40-hour schedule

Ability to work between 7:30 am-6:00 pm EST Monday through Friday If working remotely:

Cable or DSL internet service must be available in your area with a 12+ Mbps download and roughly 2 Mbps upload speed. Neither Satellite service nor WI-FI are acceptable. A wired ethernet cable connection is required.

Ability to provide in-home work space free from noise, distractions, etc.

Minimum requirements

High School Diploma or GED2+ years of customer contact center experience (virtual or in-person)
Preferred skills and experiences

Previous roles within Trade Experience Contract & Specialty org Experience working in a virtual/remote environment4 year Bachelor's Degree Excellent verbal and written communication skills

Demonstrated achievements with personal KPIsExperience in SAP ECCExemplify ownership of customer issues by troubleshooting issues and quickly finding appropriate resolutions while maintaining a professional demeanor

Experience working in a fast-paced environment while managing multiple computer programs and work channels across multiple screens.

Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, Linked In, Instagram and You Tube.

Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

Department:

Consumer/Customer Care )