Customer Software Implementations Associate

Salary: $70,000-$75,000 + ESOP + Additional earning opportunities through team-based incentive programs

Reports to:

Onboarding Team Lead

Location:

Brooklyn, New York, USA (DUMBO office)
Work type: Hybrid
Paid Time Off + Benefits: 20 days PTO + 10 days sick leave + 11 public holidays per year,
plus benefits package including medical with tax-advantage health accounts access, dental, vision, fertility support

Fresho is a fast growing tech scale-up on a mission to transform the food industry for the benefit of people and the planet.

Our order management software is revolutionising the way the entire industry operates - from day to day operations, to mental health and wellbeing, to food waste reduction - the impact of Fresho touches every aspect of the sector in a hugely positive way making it more efficient, enjoyable, profitable and sustainable.

We work closely with wholesale fresh food suppliers and 45,000 restaurants, cafes, hotels and other food service venues.

Fundamental to our culture is the belief that our people are everything. We are purposefully building our culture alongside our business to make Fresho a fun, positive and inclusive place to work for our dynamic team of Freshonauts.

Fresho has raised over $45m to date and processes almost $400m monthly through the platform with 750,000 orders monthly. We are headquartered in Melbourne
- Australia with offices in London
- United Kingdom, New York
- United States, and Auckland
- New Zealand, and customers in Australia, United Kingdom, United States, Ireland and New Zealand.

We’re looking for an experienced software implementations associate to lead customers through the implementation and launch of the Fresho software platform.

This is a hands‑on software implementation role where you’ll own the customer journey from post‑sale handover through go‑live and early adoption - learning how each business works, shaping their rollout, coordinating data and setup, training their internal teams, solving problems and keeping the launch moving.

You’ll work closely with fresh food wholesalers and distributors across meat, seafood, fruit & veg and more. These are practical, fast‑moving businesses, often with long‑established ways of working, so great implementation is as much about people and relationships as it is about software. With customers adopting different combinations of Fresho modules, integrations and workflows, there’s plenty of variety in what you’ll get to work on.

You’ll be there for the moment Fresho goes from being software a customer has bought to something that genuinely changes how their business runs.

While you’ll work with data and problem‑solve regularly, your core focus will be on supplier‑facing onboarding - it’s not a business analyst or back‑office role.

Launch technology into businesses that’s not just useful, it's backed by two decades of global fresh food wholesale experience, including our award‑winning AI‑powered feature, Order Pilot.

• Salary: The base salary offer for this role will be between $70,000-$75,000 dependent on experience and skills, plus an options grant under Fresho’s ESOP

• Incentives: We also offer additional earning opportunities through our Onboarding team incentive programs (such as referrals and customer reviews)!

• Location: Based in our Brooklyn (Dumbo) office. Once ramped, you’ll transition to a hybrid model with flexibility to work from home 1–2 days per week. You’ll work from a great shared workspace alongside our SDRs, Sales, Launch team and US leadership. In‑person collaboration and building a strong US team culture is an important part of how we work.

• Travel/On‑Site Work: Regular New York, domestic US, and possible international travel is required to support suppliers…