Healthcare Customer Service Representative

Remote | 12+ Month Contract | Full-Time

To maintain client confidentiality, specific client names, programs, and proprietary business information have been omitted from this job posting. This position supports a large national healthcare organization and involves assisting healthcare providers and healthcare stakeholders through a high-volume customer service environment. Additional program-specific details will be shared with qualified candidates during the interview process.

We are seeking compassionate and customer-focused Healthcare Customer Service Representatives to join a growing remote support team. This position plays a critical role in helping healthcare providers navigate services, resolve inquiries, coordinate care-related requests, and obtain accurate information regarding healthcare programs and benefits.

The ideal candidate thrives in a fast-paced healthcare call center environment, can effectively navigate multiple systems simultaneously, and is committed to delivering an outstanding customer experience while meeting quality and performance expectations.

This is a fully remote opportunity with comprehensive training, ongoing support, and long-term career growth potential.

• 3+ years of healthcare call center experience
• Minimum typing speed of 45 WPM
• Experience navigating multiple systems and screens while actively speaking with customers
• Strong communication and customer service skills
• Ability to research and resolve complex issues independently
• Strong computer proficiency and technical aptitude
• Comfortable working in a metrics-driven environment
• Reliable attendance and punctuality

• Previous remote/work-from-home experience
• Prior military experience
• Healthcare provider support experience
• Experience working with insurance, healthcare administration, or healthcare operations

• Handle incoming and outbound customer service calls.
• Identify customer needs and determine appropriate solutions.
• Research and resolve complex inquiries utilizing multiple databases and internal systems.
• Accurately document customer interactions and case activity.
• Assist callers with portal navigation and self-service tools.
• Escalate issues appropriately when additional support is needed.
• Maintain departmental standards for quality, productivity, and schedule adherence.
• Participate in training, coaching, and professional development opportunities.
• Support quality improvement and process enhancement initiatives.
• Conduct outbound follow-up calls as necessary.
• Collaborate with internal teams to ensure timely issue resolution.
• Provide professional, empathetic, and solution-oriented customer service.

Top performers consistently demonstrate:

• Compassion and empathy
• Active listening skills
• Strong engagement and professionalism
• Adaptability and resourcefulness
• Technical proficiency
• Accountability and reliability
• Commitment to quality and performance goals
• Ability to effectively utilize available resources and knowledge tools

Candidates should be comfortable using:

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Multiple web-based applications
• Data entry and documentation systems
• Simultaneous navigation between multiple screens and platforms

Monday through Friday

Availability required between:

7:00 AM - 7:00 PM CST

Candidates must be able to work an assigned 8-hour shift within these business hours.

• Schedules are assigned based on business needs.
• Schedule changes are generally not available during the first six months of production.
• Occasional weekend or holiday coverage may be required.

Training is approximately 6 weeks and includes instructor-led learning, live system training, call simulations, and supported call experiences.

Monday through Friday

7:30 AM - 4:00 PM CST

• Attendance throughout training is mandatory.
• Missing three training days may result in removal from the program.
• Time off during training is generally not permitted.
• Active participation and engagement are required throughout training sessions.
• Candidates must remain available for the full training schedule.

This is a fully remote position; however, candidates must maintain a professional work environment.

• Dedicated workspace separate from others
• Door that closes for privacy
• Hardwired…