More jobs:
Customer Success Manager; Jewelry Industry); Fully Remote
Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-10-02
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for:
Frontier
Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, Client Relationship Management, HelpDesk/Support
Job Description & How to Apply Below
- Serve as primary point of contact for assigned accounts.
- Guide clients through design, pricing, and production.
- Ensure high-touch, responsive customer experience.
Key Responsibilities:
- Manage inbound requests and clarify order details.
- Coordinate with CAD, production, and operations teams.
- Track order progress and follow up on pending items.
Qualifications:
- 2+ years in customer-facing roles.
- Tech-savvy and highly organized.
Preferred Experience:
- Jewelry or custom manufacturing background.
- Experience with CAD or pricing coordination.
- Familiarity with SaaS and CRM tools.
Frontier is a subsidiary of Fresh Prints, a New York-based remote company that helps startups build global teams. With over 800 hires placed across 50 US startups, Frontier focuses on recruiting top talent for fast-growing companies.
This posting is for the Customer Success Manager (Jewelry Industry) (Fully Remote) role at Frontier, based in United States.
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