Atlanta, GA - Work from Home Intuit TurboTax Smart - Video Inbound Customer Service

Stride 2 Hire Staffing Agency | Work From Home

Atlanta, United States | Posted on 06/12/2023

Our blended talents spanning the Real Estate, Finance, Healthcare, Technology, Transportation, Logistics, Hospitality, Food and Beverage industries provide us a unique position.

Headquartered in sunny Florida, USA, our executive board can harness the intersection of the Americas, Latin America, Europe and the Caribbean, not forgetting other world economies, including both Asia and Africa.

As a family owned business spanning multiple generations, we understand the importance of work-life balance and flexibility.

Intuit Turbo Tax Smartlook
- Video Support

Inbound Customer Service & Software Tech Support

Telemarketing Experience Preferred

Job # A1001

Leverage your customer service expertise and provide billing support to a Company's customers, all from the comfort of your own home!

About

Stride 2 Hire works with our Premier partner, Parkes & Co., who connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream.

When you own your own business, you’re the boss.

What’s Needed to Provide Customer Support for this Client

• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for Turbo Tax customers.
• Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.
• Serve as ambassador for the Intuit brand; take acaring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow upaction.

Must-Have Qualities and Capabilities

• Familiarity with company processes and policies
• Clear, confident and professional communication skills to build trust and rapport
• Understanding of “client call flow”
• Quick-thinking management of client needs
• Assertiveness to promote additional products and services
• Empathy and a sincere desire to assist and prioritize the customer
• Tenacity to understand and deliver on customers’ needs

No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own

Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.

• A computer
• High Speed wired Internet (No WiFi)
• Phone with headset
• Pass a background screening

This is not an offer of employment.

• Have no felonies or fraudulent behaviors.

• A desktop/tower computer with a separate monitor is recommended.
• Dual boot machines, Netbooks, and Tablets are prohibited from use.
• All-in-One computers are not currently compatible with any client programs.
• CPU Speed
• Dual-core 2.8 GHz or betteror
• Intel i class or AMD Phenom X2 class or better
• Atom, Celeron, Pentium and Opteron processors are not permitted
• Hard Drive 20 GB or more of available space
• 60 GB or more of total space
• Memory 4 GB of RAM or better
• Operating System Windows 7 or Windows 10
• Windows 8/8.1 not supported by some clients
• Standard Connection and Speed Hard-wired connection (no wireless)
• Minimum 10 mbps download / Minimum 3 mbps upload
• Maximum Latency Threshold 120 milliseconds (ms)
• Mon…