Customer Relations Advisor | Remote Position

Pipeline Requisition:
Always Accepting Applications Remote Positions Available in All Camden Markets:
Washington D.C., Raleigh, Charlotte, Atlanta, Nashville, Orlando, Tampa, SE Florida, Houston, Austin, Dallas, Denver, and Phoenix Job Summary

Are you customer focused, people driven, and energized by meaningful work? Camden’s Customer Relations Advisors play a key role in delivering Living Excellence by supporting current and prospective residents at communities across the country. Advisors serve as confident problem solvers and trusted points of contact, handling leasing inquiries, service requests, emergency work orders, and a wide range of community‑related questions across phone, email, chat, and other digital platforms.

They think creatively, communicate clearly, and take ownership of each interaction—actively listening, anticipating needs, and partnering with on‑site teams to ensure issues are resolved accurately and efficiently.

This role thrives in a fast‑paced environment where Advisors must multitask across multiple systems, manage shifting priorities, and respond quickly to both routine and high‑priority situations. Combining technology with customer service and account management, Advisors navigate resident ledgers, troubleshoot issues in real time, and maintain accurate records while delivering a seamless, supportive experience.

Through strong judgment, adaptability, and a genuine passion for helping people, Customer Relations Advisors create positive, lasting impressions while contributing to a collaborative, high‑performing, and fun work environment. This position also offers the opportunity to build a well‑compensated, rewarding career within an organization that values accountability, growth, teamwork, and making an impact while enjoying the work you do.

• Assist potential residents with detailed leasing information for Camden Communities nationwide, including creating quotes and scheduling leasing appointments
• Showcase the value of community features as they relate to each customer’s needs
• Assist current residents with maintenance requests, emergency dispatch, and other community‑related questions or issues
• Accurately capture resident and prospect information for communication and record‑keeping
• Ensure excellent customer relations by responding to phone, email, SMS, and chat inquiries in a timely manner while maintaining a customer‑focused attitude
• Escalate issues through the appropriate channels when necessary
• Use strong problem‑solving skills and sound judgment to handle unpredictable situations as they arise
• Consistently meet all performance standards, including schedule adherence, average handle time, productivity, and call quality
• Take an active role in ensuring departmental goals and objectives are met or exceeded
• Spend approximately 95% of scheduled time taking calls, with the remaining 5% devoted to training and ongoing education
• Assist with additional projects and activities as needed

• Bachelor’s degree preferred
• Work‑from‑home, remote environment
• Experience in a customer‑related field required; experience in the multi‑family industry or a contact center environment preferred
• Strong customer‑focused attitude with creative problem‑solving skills to navigate difficult situations and ensure high levels of customer satisfaction
• Ability to multi‑task, take initiative, and work effectively in a fast‑paced environment
• Strong documentation, written, and verbal communication skills, along with excellent typing proficiency
• Proficiency in Microsoft Office Suite, including Teams, Word, Excel, and Outlook
• Ability to multi‑task across various technology platforms while actively engaging with customers
• Flexibility to work various shifts, including nights,…