Customer Service Specialist - Capitol Heights, MD

Customer Service & Benefits Specialist – Remote / Work From Home

Join our fast-growing team in Capitol Heights, MD (20743)! We provide remote opportunities, training, and unlimited income potential

The McQuade Agency, a top-performing partner of Globe Life (NYSE: GL), provides supplemental benefits to union members, credit unions, and associations across the U.S. Since 1951, we’ve been committed to protecting working families. Recognized by Forbes as one of the Top 25 Happiest Companies in America and holding an A+ Superior AM Best rating
, we offer stability, growth, and an unmatched team culture.

• Weekly pay + performance bonuses
• Flexible schedule – work from home
  
  Full training provided, no experience required
• Career advancement opportunities
• Team trips, contests, and events
• Supportive and positive work environment

• Provide outstanding customer service via phone, video, and email
• Assist clients with benefits enrollment and account questions
• Handle confidential information with professionalism
• Resolve client issues and follow up promptly
• Maintain accurate records and documentation

• Excellent communication & listening skills
• Self-motivated, adaptable, and reliable
• Positive attitude and willingness to learn
• Comfortable working in a remote environment

• Average first-year earnings: $62k–$80k
• Annual earning potential grows by ~$25k per year
• Merit-based promotions – leadership opportunities available