Technical Customer Service Representative; Fully Remote

• Handle customer requests via phone, chat, and email with a friendly and professional tone.
• Diagnose and resolve technical issues, including app setup and device configuration.
• Escalate complex problems and document interactions accurately.

What You’ll Need:

• 1+ years of customer service experience and a high school diploma.
• Technical proficiency in troubleshooting and ability to learn new technology quickly.
• Effective communication skills and a polite, courteous demeanor.
• Medical, dental, and vision insurance.
• Paid time off and flexible spending accounts.
• Life insurance and a supportive, inclusive culture.

VIPdesk Connect is a certified B-Corp and women-owned corporation that provides customer experience solutions for iconic brands. They are a Best Workplace winner with a culture focused on team member happiness and diversity.

Step into the Technical Customer Service Representative (Fully Remote) role at VIPdesk Connect in United States and grow with us.