Manager, Client Success - Strategic; Fully Remote

• Guide CSMs in driving adoption, value realization, retention, and long-term success across strategic accounts.
• Support CSMs in navigating complex client organizations and building strong executive and stakeholder relationships.
• Manage client escalations and coordinate resources to resolve issues and protect client outcomes.

Retention & Growth:

• Oversee renewal planning and execution across the team's portfolio.
• Partner with Sales to identify and support expansion opportunities aligned to client priorities.
• Coach CSMs to connect success plans and demonstrated value to retention, renewal, and growth.

Cross-Functional Partnership & Operational Excellence:

• Partner with Sales, Product, Services, Legal, Finance, and other teams to support client priorities, renewals, and growth.
• Coordinate cross-functional resources to resolve client challenges and advance strategic priorities.
• Reinforce consistent processes and responsible use of AI and automation to improve insights, productivity, and the client experience.
• Lead, coach, and develop CSMs supporting Rithum's strategic clients.
• Set clear expectations and coach the team on client engagement, success planning, value realization, renewal, and growth.
• Manage performance and development through regular coaching, feedback, and accountability.

Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business, representing over $50 billion in annual GMV, and they offer a remote-first culture with comprehensive benefits.