FCM Meetings & Events - Event Travel Consultant - Remote

FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world's largest travel agencies, Flight Centre's footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. We've been in the event game since 1986, connecting people across the globe and bringing their visions to life.

We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors. Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact.

Our services include:
Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management

To learn more about FCM Meetings & Events

Join FCM Meetings & Events, part of Flight Centre Travel Group, and help bring exceptional event experiences to life through seamless travel coordination. As an Event Travel Consultant, you'll support attendees, clients, and event teams by managing travel arrangements, ensuring policy compliance, and delivering outstanding customer service. This is an exciting opportunity for someone who enjoys working in a fast-paced, collaborative environment where attention to detail, problem-solving, and relationship building are valued.

You'll play an important role in ensuring attendees arrive where they need to be while contributing to memorable events around the world.

• Coordinate flight, accommodation, and ground transportation bookings for event attendees.
• Ensure all travel arrangements are ticketed accurately and comply with event travel policies and restrictions.
• Monitor attendee booking status and ensure all travelers are confirmed prior to event deadlines.
• Liaise with attendees, meeting planners, and internal stakeholders regarding policy exceptions, special requests, and travel deviations.
• Maintain accurate and timely documentation within meeting management systems and internal records.
• Respond professionally to client and delegate inquiries within agreed service levels.
• Deliver exceptional customer service by anticipating and addressing traveler needs.
• Assist with event-related and operational administrative tasks.
• Create, manage, analyze, and validate travel reports and manifests for accuracy.
• Collaborate closely with event leads, planners, and cross-functional teams to achieve successful event outcomes.
• Proactively identify potential issues and take ownership of solutions.
• Participate in learning, development, and training opportunities to support professional growth.
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• Experience working with a Global Distribution System (GDS) - Sabre experience required.
• High School diploma or equivalent.
• Previous experience in travel management, event travel, or corporate travel required.
• Working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong customer service skills with the ability to build and maintain professional relationships.
• Exceptional organizational skills and attention to detail, with a commitment to accuracy and quality.
• Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment.
• Strong analytical and problem-solving skills, including experience creating, managing, and validating reports and data.
• Proven ability to take ownership, work collaboratively, and proactively resolve issues.
• Preferred experience using Cvent for event coordination, rooming management,…