Remote CX & Support Manager
Kennewick, Benton County, Washington, 99336, USA
Listed on 2026-10-02
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Client Relationship Management
Loot Labs is seeking a CX/Support Manager to lead hourly support agents (L1/L2) and own performance, development, and the employment relationship. This role also partners with the Head of CX to translate strategy into team goals and cross-functional work.
The manager will handle day-to-day queue health, coaching, escalations, and reporting, ensuring high-quality case resolutions and strong customer satisfaction across the organization.
Step into the Remote CX & Support Manager role at Loot Labs in Seattle, WA, United States and grow with us.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote CX & Support Manager role in the description above.
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