Remote Bilingual Customer Service Rep Job Boise Idaho USA,Customer Service/HelpDesk

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.

Job Duties and Responsibilities

Customer Experience Representative:

$15.00 + .50/hr Language Differential
-Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training!

What You’ll Be Doing:

Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
Engage with a diverse consumer base to provide solutions for customer needs and technical issues

What’s in it for You:

Career Growth:

Opportunity to promote two levels within your first year!
Comprehensive Benefits:

Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks:

Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
This is a Full Time, Work-From-Home position with Company-provided equipment.

Skills, Experience and Requirements

High school diploma or GED
Six months of related customer service and troubleshooting experience and/or training
Flexible to work shifts that might include evenings, weekends, or holidays
Smartphone or device with active data network connection
Fluent in English and Spanish
Pre-employment screen
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
Skills proven to help you thrive:
Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity

Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire