Merchant Success Associate; Fully Remote

• Plan and run onboarding and audit calls, automated email campaigns, in-app messaging, and other programs that guide merchants toward successful product adoption.
• Develop scalable outreach and intervention strategies to help merchants overcome challenges and improve retention.
• Partner with Marketing and Product to create educational resources, including video tutorials, best-practice guides, how-to content, and other self-service materials.

What We're Looking For:

• 1–8 years of experience in Customer Success, Customer Onboarding, Sales Development, Technical Support, or a related function.
• Strong understanding of scalable customer engagement and 'one-to-many' success models, with an interest in automation and lifecycle communication.
• Familiarity with customer success platforms and automation tools such as Planhat, or the ability and willingness to learn them quickly.

Why Join Us:

• Fully remote, remote-first working environment with the flexibility to work from wherever you are.
• Opportunity to directly influence the success of hundreds of growing ecommerce brands.
• High-impact role working with leading ecommerce and subscription businesses, with exposure to the Shopify ecosystem.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Merchant Success Associate based in India. The role focuses on helping ecommerce merchants achieve success at scale, with a remote-first working environment and collaboration with leading ecommerce and subscription businesses.