French Or Spanish Bilingual Customer Service Representative

Location: Remote

Pay: Competitive, based on experience

Position Type: Contract Opportunity

Schedule: Tuesday-Friday, 10:30 AM - 7:00 PM CST & Saturday, 7:00 AM - 4:00 PM CST

We are currently seeking two Bilingual Customer Service Representatives to join a growing financial services team:

• 1 Bilingual Spanish Representative
• 1 Bilingual French Representative

This is a fully remote opportunity supporting customers with auto loan and lease insurance requirements. Representatives will work directly with customers and insurance providers to resolve insurance-related issues, answer questions, and ensure required documentation is received and processed accurately.

This is not a sales or collections role. All calls are informational and focused on customer support and problem resolution.

• Handle approximately 14 outbound calls per hour.
• Contact customers regarding insurance-related discrepancies or missing information.
• Assist customers in resolving insurance documentation issues.
• Verify insurance information with insurance agencies and providers.
• Document customer interactions and updates in internal systems.
• Upload and maintain accurate customer and insurance records.
• Leave approved scripted messages when unable to reach insurance representatives.
• Follow established procedures while providing excellent customer service.
• Maintain productivity and quality standards in a phone-based environment.

• High School Diploma or equivalent.
• Fluent in either:
  • Spanish and English, or
  • French and English.
• Minimum of 1 year of customer service experience, including backgrounds such as:
  • Call Center Representative
  • Customer Service Representative
  • Retail Associate
  • Restaurant/Hospitality Professional
  • Administrative Support
  • Data Entry Specialist
• Ability to type at least 30 WPM.
• Strong communication and problem-solving skills.
• Comfortable spending the majority of the workday on the phone.
• Positive attitude and professional demeanor.
• Demonstrated ability to meet performance expectations.
• Stable work history with no more than two employers within the past three years.

Training is conducted remotely during the first three weeks.

Training

Schedule:

Monday-Friday, 8:30 AM - 5:00 PM CST

Training will include:

• Classroom instruction
• Job shadowing
• System training
• Live call support

At the end of Week 3, employees must pass a performance assessment with a score of 80% or higher to transition into their assigned shift. Individuals who do not pass will have one additional week to successfully complete the assessment.

• Prior call center experience.
• Experience working in high-volume phone environments.
• Financial services, insurance, or administrative experience.
• Experience navigating multiple computer systems simultaneously.

• Fully remote work environment.
• Opportunity to gain experience within the financial services industry.
• Structured training and support.
• Collaborative team environment.
• Stable schedule with consistent hours.
• Opportunity to develop customer service and problem-solving skills.

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This is a Contract to Hire position based out of Houston, TX.

The pay range for this position is $16.00 - $16.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If…