US Customer Service Specialist; Voice Process; Remote
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-10-02
Washington, District of Columbia, 20022, USA
Listing for:
Pete Organics
Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Ecommerce
Job Description & How to Apply Below
We are looking for an articulate and customer-focused specialist to handle phone and support tickets for our US-based eCommerce store. This remote role involves assisting customers with orders and proactively following up to resolve issues.
Key Responsibilities- Handle inbound and outbound calls with US customers.
- Resolve queries related to orders, tracking, cancellations, returns, and damages.
- Manage email/chat/helpdesk tickets as required.
- Maintain professional communication and a high level of customer service.
- 2+ years of international voice support experience with US/Canadian customers.
- Excellent spoken English, active listening, and communication skills.
- Comfortable working a fixed night shift (7:00 PM 4:00 AM IST).
- Ability to quickly learn new software and tools.
- Quiet home workspace and reliable high-speed wired internet.
Women Candidates
Experience with Shopify, Zendesk, Freshdesk, Gorgias, Aircall, or Ring Central.
Shopify experience is not mandatory; training will be provided.
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