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Customer Support Manager-B2B SaaS; Fully Remote
Remote / Online - Candidates ideally in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-10-02
Boise, Ada County, Idaho, 83701, USA
Listing for:
Jobgether SRL
Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management -
Management
Job Description & How to Apply Below
- Lead and manage the customer support function, overseeing email, chat, and voice channels while remaining hands-on with customer interactions.
- Monitor team performance, KPIs, SLAs, and CSAT, and drive improvements to workflows, processes, and knowledge resources.
- Act as the primary escalation point for complex issues and collaborate with Product and Engineering to turn feedback into actionable improvements.
This is a genuine role to take on the Customer Support Manager-B2B SaaS (Fully Remote) role at Jobgether SRL.
We would love to welcome a new Customer Support Manager-B2B SaaS (Fully Remote) to our team in United States.
For the Customer Support Manager-B2B SaaS (Fully Remote) position at Jobgether SRL, we are reviewing applications now.
Step into the Customer Support Manager-B2B SaaS (Fully Remote) role at Jobgether SRL in United States and grow with us.
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