Intake Specialist
Janesville, Rock County, Wisconsin, 53545, USA
Listed on 2026-10-02
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Are you looking for an exciting career opportunity where you can make a difference every day? Do you enjoy helping people and providing exceptional customer service over the phone?
Gruber Law Offices, a premier personal injury law firm located in Milwaukee, is seeking a talented, empathetic, and client-focused individual to join our team as an Intake Specialist.
Responsibilities- Answer incoming calls and gather relevant information from callers
- Use critical thinking and sound judgment to assess information and determine the appropriate next steps
- Transfer callers to the appropriate Firm employee or referral resource
- Conduct outbound follow-up calls
- Provide professional, courteous, and compassionate customer service
- Maintain a positive and helpful experience for every caller
The ideal candidate is someone who enjoys helping others, communicates effectively, stays calm in a fast-paced environment, and can confidently assess situations and determine the appropriate course of action. Strong customer service skills, attention to detail, and the ability to multitask are essential.
Position Details- Location:
Remote; candidate must reside in southeastern Wisconsin - Training:
In-office training is required before transitioning to a fully remote position
As part of our hiring process, candidates will be asked to complete a pre-employment assessment:
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