Customer Service Representative CST OR - CST
Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-10-02
San Francisco, San Francisco County, California, 94199, USA
Listing for:
CPSI
Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
The Customer Service Representative role is a fully-remote position that is responsible for providing Tru Bridge Contact Center Support to clients Early Out Service patients and will support either 10am
-7pm CST (Mon
-Fri) OR 11am - 8pm CST (Mon-Fri) shifts.
In addition to working as prescribed, specific responsibilities of this role include:
- Responsible for consistently meeting production standards for inbound and outbound calls
- Responsible for consistently meeting quality assurance standards.
- Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
- Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
- Protects customer information by keeping all information confidential.
- Processes miscellaneous paperwork and documentation.
- Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
- Schedules call backs as needed.
- Be a collaborative team member.
- Assist with additional tasks as assigned by supervisor or call centre management.
- MUST be available to work 10am - 7pm CST or 11am - 8pm CST.
- High-speed home internet (NOT Cell-based internet) required.
- Ability to test home internet speed, to ensure adequate bandwidth.
- Excellent communication (written and oral) and interpersonal skills.
- Strong organisational, multi-tasking, and time-management skills.
- Must be detail oriented and able to follow through on issues to resolution.
- Must be able to act both independently and as a team member.
- High School Diploma or equivalent combination of education and relevant experience needed.
- One year or more provide customer service support over the phone in remote setting.
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