Remote Customer Service Representative

Success4

Life Tutoring Services, Inc. is seeking a professional, detail-oriented Customer Service Representative (Remote) to provide exceptional support to students, parents, and staff. This fully remote role is critical to ensuring a positive experience for all clients and maintaining smooth operations of our tutoring programs.

The successful candidate will handle inquiries via phone, email, and chat, assist with scheduling and appointment confirmations, maintain accurate records, and resolve issues efficiently. They will collaborate with internal teams to ensure timely resolutions and support onboarding for new students and families.

The ideal candidate is a proactive problem-solver with excellent communication skills, strong organizational abilities, and the ability to work independently in a remote environment. Familiarity with CRM software, helpdesk tools, and office productivity applications is preferred. The role requires attention to detail, patience, and a professional approach to customer interactions.

Key Responsibilities:

• Respond promptly and professionally to student, parent, and staff inquiries via email, phone, and chat
• Assist with scheduling, appointment confirmations, and student onboarding
• Resolve customer issues efficiently while maintaining a positive experience
• Maintain accurate records of communications and actions in internal systems
• Collaborate with internal teams to ensure timely resolution of requests
• Identify recurring issues and suggest improvements to management
• Follow company policies, procedures, and quality standards

Required Skills /

Qualifications:

• High School Diploma or equivalent required;
  Associates or Bachelors degree preferred
• Previous experience in customer service, call center, or administrative support preferred
• Strong verbal and written communication skills
• Excellent problem-solving and conflict resolution abilities
• Ability to work independently in a remote environment
• Familiarity with CRM software, helpdesk tools, and office productivity applications

Competitive hourly rate ($18 – $25 per hour). Fully remote work environment, paid training, professional development opportunities, supportive team environment, paid time off, and company holidays (for eligible employees).