Collections Agent Work From Home

MUST Live in Texas (outside of DFW area) to be considered for the WFH Remote position.

REQUIRED to have 3+ years’ experience in Debt Collections Equipment is NOT PROVIDED. Please see below for equipment requirements.

Compensation:$15/hr starting base pay; additional +$1/hr bilingual shift differential (upon completion of Spanish test)
Monthly Bonus based on collection and performance

Plus, Daily/weekly/monthly incentives/prizes such as gift cards and giveaways

Essential Duties and Responsibilities:

Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.

Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.

Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.

Accurately and thoroughly notates each account with efforts performed and results attained.

Handles PCI Data confidentially and securely.

Schedule:

Regular

Schedule:

Monday-Friday | 40-hrs/week8-hr shifts with availability between 7am-7pm3 weeks of Paid Training:
Mon-Fri from 8am-5pmOne late night a week from 10am-7pmOne Saturday a month from 8am-2pmSchedules are assigned based on client and company needs

Minimum Qualifications:

3+ years’ experience in Debt Collections High School Diploma/GED required

Must be 18 years of age or older

Authorized to work in the United States Client requirements for this campaign require a clean background check and a negative drug test result

Effective communication, negotiation, and problem-solving skills

Ability to multi-task in a production driven environment

This role routinely uses standard office equipment, including electronic keyboard, mouse and telephone. Basic computer knowledge and typing skills required

Must be comfortable navigating between multiple computer screens and systems

Equipment Requirements (MUST have to be considered):

Internet:

Internet router
- No WIFIWired High-Speed Internet Connection
15 Mbps download speed and at least 3 Mbps upload speed

Network Latency Max 250 MS Computer/PC/Laptop:

Personal PC or Laptop running Windows 10 or newer (No Chromebooks/ No Macs/No Tablets/No Cell Phones)
Computer needs to be 2019 or newer to have acceptable processing speeds8 Gb Memory1 USB Type A 2.0 (Standard headset USB)
Headset & Webcam:

Logitech H390 Headset Internal or External Web Camera Work Area Must have a home office set up and an ethernet cord you can connect to your computer.

Quiet workspace free of background noise and distractions

Private area acceptable for webcam use. All WFH employees will be REQUIRED to be visible on webcam at all times through CollabAI.SWC Group Benefits:

Paid Holidays and CPL (Comprehensive Paid Leave)
Medical, Dental and Vision Insurance Life Insurance Short-Term and Long-Term Disability PlansHSA (Pre-tax) Savings Account
401(k) Plan with matching contribution

Employee Referral Bonus Paid Training Program Please feel free to reach us for any further questions at