Remote Customer Care Lead: Guest Experience & Escalations
Newnan, Coweta County, Georgia, 30263, USA
Listed on 2026-10-02
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Bilingual, HelpDesk/Support
GoTo Foods is seeking a Customer Care Lead to direct the day-to-day operation of the Customer Care function. You will coach and support Customer Care Specialists and oversee the 10-person outsourced vendor team in Barranquilla, Colombia, ensuring service levels, quality, productivity, and guest satisfaction are met.
You will manage workflows, escalation handling, social media and online reviews, and partner with internal teams and vendor leadership to resolve issues and drive process
We are seeking a motivated Remote Customer Care Lead:
Guest Experience & Escalations to join Go To Foods in Atlanta, GA, United States.
Are you ready to take on the Remote Customer Care Lead:
Guest Experience & Escalations role at Go To Foods ?
We would love to welcome a new Remote Customer Care Lead:
Guest Experience & Escalations to our group in Atlanta, GA, United States.
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