Spotify Non-Voice Support with French and English; Remote Bulgaria;

Role overview

This is a fixed-term, full-time customer support role focused on written, non-voice channels such as email and social media for users of a major music streaming platform. The work is performed remotely from Bulgaria and serves French-speaking customers alongside English. It is an entry-level account management position within a larger customer service operation.

• Respond to user inquiries and account questions through email and social media in French and English
• Resolve account, billing, and subscription issues while meeting service quality standards
• Document interactions and elevate complex cases to higher-level teams when appropriate
• Follow defined processes and knowledge base articles to deliver consistent support
• Meet individual and team performance targets around quality, response time, and resolution

• Fluent French and English, written and spoken
• Comfortable working in a remote, full-time role based in Bulgaria
• Willingness to work scheduled shifts, which may include evenings, weekends, or holidays
• Basic digital literacy with email platforms, social media tools, and internal support systems
• Eligibility to work on a temporary contract in Bulgaria

• Prior experience in customer service, account management, or contact center environments
• Familiarity with subscription-based digital products