National Leasing Specialist

Position: National Leasing Specialist 1
Position Summary:

The position of a National Leasing Specialist 1 is an entry-level role at Weidner Apartment Homes’ Contact Center. Our contact center team members take pride in consistently delivering exceptional service to our potential customers. This is not your typical call center; you will average 50-60 prospect calls per day with the primary goal of converting each prospective customer into a scheduled in-person tour at a Weidner community, or hosting a virtual tour with the prospect as an alternative.

A successful National Leasing Specialist 1 is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work.

This position is designated as a fully remote role. Associates are expected to work independently from an approved remote workspace while maintaining performance expectations, professionalism, responsiveness and customer service standards. This role requires the ability to collaborate effectively in a virtual team environment while supporting departmental and operational goals.

Primary Responsibilities:

Answer incoming calls from prospective renters promptly, providing excellent customer service and converting inquiries into future appointments and property tours, while offering personalized assistance to create memorable interactions

Conduct virtual tours with prospective residents with energy and enthusiasm, the Weidner way Demonstrate a commitment to continuous learning and growth by developing and maintaining in-depth knowledge of each property within Weidner’s 300+ property portfolio and specific amenities each property offers

Pay meticulous attention to detail when entering prospect contact information into Yardi CRM, ensuring accuracy for follow-up purposes and effective communication between on-site staff and contact center agents

Redirect calls to the appropriate department, property or contact center agent based on prospect requests, ensuring efficient routing of every call Between phone calls, agents will manage and respond to the Yardi CRM queue, ensuring timely and accurate follow-up with all prospects

Conduct weekly or bi-weekly follow-up calls with properties to inquire about any property specific specials in Yardi or on hot sheets

Actively participate in a positive team environment through teamwork, communication and excellence in service

Actively demonstrates the values of the Weidner Customer Service Vision to team members, associates and external customers

Maintain timely and professional communication with Contact Center Manager, teammates, residents and vendors through approved company systems and communication tools

Provide leasing and customer service support from an approved remote work environment while maintaining established service, productivity and quality standards

Participate in virtual team meetings, training sessions, coaching and departmental communications as scheduled

Benefits & Perks At Weidner Apartment Homes, we value our team members and offer a comprehensive benefits package designed to support your health, financial well-being, and career growth. Eligible on-site employees enjoy:

Health & Wellness Medical, Dental, and Vision Insurance Employer-paid Basic Life Insurance Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no cost Financial Benefits
401(k) Retirement Plan with company match of up to 4% of your eligible income

Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance

Time Away from Work Vacation accrual, with no usage waiting period upon accrual

Sick time accrual, with accrued time usage eligibility after 60 days of…