Customer Service - Sports Streaming Platform; Fully Remote

• Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues.
• Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it.
• Effectively using all available technology tools and resources to resolve fan inquiries and developing/maintaining a general knowledge of client’s products and services.

Requirements:

• High school diploma or GED and ability to type 30+ words per minute.
• 1+ year of customer service experience and excellent English communication skills.
• Strong knowledge of and passion for sports, ability to multitask, and proficiency in Microsoft programs.
• Remote work from home in Canada with a quiet, distraction-free, secure place to work.
• Excellent internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download.
• Hard-wired Internet connection capable of supporting outstanding call quality and high-speed response rates.

Additional Information:

• Open only to residents of Canada, and must be authorized to work in Canada.
• Hourly wage varies by province, with additional pay incentives and monthly rewards.
• 80% of frontline leaders promoted from within, offering advancement opportunities.

Sutherland is a digital transformation company that has been helping clients achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands across industries, and have been re-certified as a Great Place to Work.