Call Center Representative

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Corporate Office, St. Joseph, MI, US

2 days ago Requisition

Salary Range: $15.00 To $16.00 Hourly

Scope Services is seeking a responsible, customer‑oriented Call Center Representative to handle appointment scheduling and support customers with their inquiries or concerns. This fully remote role requires excellent communication skills and the ability to work independently.

• Answer inbound customer calls professionally
• Schedule appointments and update customer accounts
• Provide clear information and handle questions with patience and empathy
• Meet call quality and productivity goals
• Work independently in a quiet home office
• Adapt quickly to changes in systems and procedures

• Strong multitasking and problem-solving skills
• Customer-first mindset with patience and empathy
• Reliable, distraction-free home office and high-speed internet
• Responsible, self-directed, and able to work independently
• Must be willing to work evenings and Saturdays
• Previous call center/customer service experience preferred
• High school diploma or equivalent
• Fully remote work-from-home position
• Paid training
• Supportive virtual team environment
• Health insurance
• Life insurance
• Vision Insurance
• Short
  - Term Disability
• PTO
• 401(k)
• Eligibility begins after 6 months of continuous employment. Through voluntary deduction and is non-contributory by the employer.

• 40 hours a week
• Will include evening hours and Saturdays