Call Center Representative

In this role, you’ll connect with existing military customers and their families on behalf of one of the nation’s largest insurance providers. Your primary responsibility will be to generate qualified leads and smoothly transfer calls to licensed Insurance Agents, ensuring a seamless experience for the customer.

Responsibilities:

• Make outbound calls to existing military customers and their families on behalf of one of the nation’s largest insurance providers
• Engage customers in professional, courteous conversations to build trust and interest
• Identify and qualify potential leads based on customer needs and eligibility.
• Seamlessly transfer qualified calls to licensed Insurance Agents for further assistance
• Maintain accurate records of calls, leads, and outcomes in the CRM system
• Meet or exceed daily and weekly performance targets for call volume and lead generation
• Provide feedback to the team on customer trends and opportunities for improvement

Requirements:

• Private and secure workspace at home free from background noise or distractions
• Preferable 6 months experience in customer service, call center, or sales preferred
• Strong communication skills with the ability to engage diverse customers clearly and professionally
• Ability to listen actively, handle objections, and build rapport quickly
• Comfortable working with call scripts while adapting to customer needs
• Basic computer skills and familiarity with CRM or call management systems
• Goal‑oriented, self‑motivated, and able to work independently in a remote environment
• Respectful and empathetic approach when working with military families
• Prior work-from-home call center experience is a plus!
• Must complete a self-administered tech validation tool through Thinscale
• Must strictly adhere to assigned work schedules and have no scheduling conflicts within the first 30 days
• Must be able to pass the background check and Drug Screen

What We Offer

• $22 monthly internet stipend (for eligible employees)

Technical Requirements:

• Must provide your own Computer or Laptop
• Internet Connection - Direct wired connection:
  Minimum of 25mbps download and 10mpbs upload of DSL, Fiber Optic, or Cable (no dial-up, satellite, no mobile broadband connections, no wifi-extenders and no Ethernet Wall Jack/Port). T-Mobile is not an accepted ISP
• Windows 11 Desktop or laptop current on all security updates (Macbooks or Chromebooks are not allowed)
• High-quality noise-canceling wired USB headset
• Dual Screen Set-up – a separate 19” monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit)
• Webcam
• Hard Drive Storage:
  Free space – 7 GB usable
• Processor:
  Dual‑Core @ 3.0 GHz or better, or Quad‑Core @ 2.0 GHz or better, with a minimum of 4 cores and 4 threads.
• RAM Required – 8 GB
• Anti-Virus – Full versions of Windows Defender or Essentials