Remote Reservations Customer Service Agent Hospitality

This is a remote position.

Living for Tomorrow is currently accepting applications for a remote reservations and customer service opportunity supporting a major travel and hospitality program.

This role is a strong fit for someone who enjoys helping customers plan memorable experiences, can manage detailed reservation information, and delivers patient, friendly service in a fast-paced remote environment.

Production Pay: $11.00 per hour / $5.50 per 30-minute interval

Certification Pay: $7.00 per hour

Agents work as independent contractors and select available servicing intervals based on program availability and servicing requirements.

• Creating, confirming, and managing reservations
• Lodging and accommodation questions
• Dining-related requests
• Ticket and package questions
• Air and travel-related reservation support
• Availability and pricing inquiries
• Promotions and package information
• Dietary and special requests
• VIP arrangements
• Resolving guest concerns professionally
• Providing detailed information so customers can make informed travel decisions

Servicing intervals are available:

7:00 AM–11:00 PM ET

The most availability is typically on:

Agents must be able to service:

5 hours / 10 intervals on Saturdays and/or Sundays, or a combination of both

During the Certification SOW, agents must service at least 10 hours / 20 intervals per week, including the required weekend intervals.

Certification Dates:
September 28, 2026–October 29, 2026

Monday–Friday

9:00 AM–1:00 PM ET

There is no class on October 12, 2026.

First-day attendance is mandatory, and consistent participation throughout certification is strongly encouraged.

• Maintaining a 90% cumulative average on required knowledge checks and assessments
• Achieving at least 90% on required certification calls
• Completing all required coursework
• Participating in assigned role-play activities
• Completing the required Security Awareness course and achieving at least 85%
• Meeting required servicing and performance expectations

A webcam is required during certification activities.

• Windows 11 computer with all updates completed
• Operating system set to English
• Hardwired USB VOIP headset
• Wireless headsets are not permitted
• Smartphone or tablet capable of running a security-token application
• Webcam for certification
• Equipment capable of successfully completing required PC scans

• Commitment Adherence: 90% or higher
• Guest Satisfaction: 88% or higher in production
• Average Handle Time: 570 seconds or less in production
• Quality Assurance: 90% or higher
• Strong accuracy, professionalism, and customer-service standards

• Background check
• Photo

Additional eligibility restrictions apply based on prior program history, current enrollments, servicing performance, and certain conflicting travel-industry relationships.

• Enjoy travel, hospitality, or reservation-based customer service
• Communicate warmly and professionally
• Have strong attention to detail
• Can remain patient during complicated customer situations
• Are comfortable navigating multiple systems
• Can follow detailed procedures and workflows
• Have a dependable home workspace
• Can consistently meet scheduled servicing commitments
• Are comfortable being on camera during certification activities

Living for Tomorrow — Remote Opportunities. Real Support. A Path Forward.