Remote Customer Relations Representative

Remote Customer Relations Representative | Training Provided

Company: AO – Globe Life

Work Arrangement: 100% Remote | U.S. Residents Only

Schedule: Flexible

Experience: Entry-Level Welcome | Training & Mentorship Provided

Are you a strong communicator who enjoys connecting with people, solving problems, and building lasting relationships?

AO – Globe Life is seeking motivated, people-focused professionals to join our growing virtual team as Remote Client Relationship Specialists
. You’ll meet with individuals and families through scheduled virtual appointments, answer questions about available benefits, provide personalized guidance, and deliver exceptional service throughout the client experience.

This opportunity combines customer service, relationship management, benefits education, and consultative sales while providing the flexibility of working from home.

Whether you’re starting a new career or bringing experience from another industry, we provide comprehensive training, mentorship, and ongoing professional development.

No previous insurance experience is required.

• 100% Remote
• Flexible Scheduling Opportunities
• Qualified Client Opportunities
• No Traditional Cold Calling
• Weekly Commission-Based Pay
• Performance Bonuses & Renewals
• Training & Mentorship Provided
• Leadership Advancement Opportunities

AO operates within the American Income Division of Globe Life, serving working families throughout North America.

Our organization provides supplemental life, accident, and health insurance products to working families, including members of labor unions, credit unions, associations, and their families.

Our culture is guided by a people-first philosophy focused on service, integrity, accountability, professional development, and helping others succeed.

One principle that reflects that culture is the Platinum Rule:

“Do more for others than you would have them do for you.”

That philosophy influences how we serve clients, support teammates, and build long-term professional relationships.

As a Remote Client Relationship Specialist , your primary focus will be creating a positive client experience while helping individuals and families understand available benefit options.

• Meet with clients virtually through Zoom and phone appointments
• Connect with individuals and families seeking information regarding available benefits
• Build trust through professional, personalized communication
• Ask questions to understand each client’s needs and priorities
• Explain available life, accident, and supplemental health insurance options
• Answer questions clearly and professionally
• Assist clients throughout the application and enrollment process
• Provide ongoing service and follow-up
• Maintain accurate digital client records and documentation
• Develop long-term client relationships through consistent service

• Participate in structured virtual onboarding
• Attend ongoing training and weekly coaching
• Receive mentorship from experienced leaders
• Strengthen communication and relationship-management skills
• Develop customer service and consultative sales skills
• Learn products, systems, and industry best practices
• Participate in leadership development opportunities
• Collaborate with a supportive virtual team

Representatives work with qualified client opportunities and individuals who have requested information regarding available benefits
.

This allows you to spend more time:

• Understanding client needs
• Building relationships
• Educating families
• Explaining available options
• Assisting with enrollment
• Providing ongoing client support

The goal is not…