Virtual Client Support Associate

Virtual Client Support Associate | Training Provided

Company: AO | Globe Life
Location: 100% Remote - United States
Schedule: Full-Time | Flexible Schedule
Experience: Entry-Level | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay + Performance Bonuses

Looking for a work-from-home career but don't have industry experience? AO is expanding and seeking motivated, people-focused individuals ready to learn, grow, and build a rewarding career from home.

As a Remote Customer Service & Benefits Representative , you’ll work virtually with individuals and families who are seeking information about available benefits. You’ll answer questions, explain coverage options, assist with enrollment, and provide ongoing client support.

No previous insurance experience is required. We provide comprehensive training, licensing guidance, one-on-one mentorship, and ongoing professional development.

• 100% Remote – Work From Home
• Beginner & Entry-Level Friendly
• No Previous Insurance Experience Required
• Qualified Leads Provided – No Cold Calling
• Flexible Scheduling
• Weekly Commission Pay + Performance Bonuses
• Full Training & Mentorship
• Leadership & Career Advancement Opportunities

Your primary focus will be helping clients understand their available benefits and providing an exceptional customer experience.

• Connect with clients through scheduled phone and Zoom appointments
• Answer questions regarding available benefits and coverage
• Listen to each client’s needs and provide personalized guidance
• Explain life, accident, and supplemental health insurance options
• Help eligible clients complete applications and enrollment
• Provide ongoing customer service following enrollment
• Assist with policy reviews, beneficiary updates, and service requests

• Build trust through active listening and professional communication
• Maintain consistent follow-up with clients
• Develop long-term relationships with individuals and families
• Deliver a friendly, professional, service-focused experience

• Manage appointments and follow-up activities
• Maintain accurate digital client records
• Use Zoom, email, and web-based systems
• Follow company procedures and applicable state requirements
• Collaborate with teammates in a supportive virtual environment

You don’t need an insurance background to get started.

Our training and development program includes:

• Comprehensive virtual onboarding
• Insurance licensing guidance
• Benefits and product education
• Customer service training
• Virtual appointment and enrollment training
• Weekly coaching and workshops
• One-on-one mentorship
• Communication and professional development
• Leadership training for those interested in advancement

You bring the motivation and willingness to learn—we’ll provide the training and support.

Eliminate the daily commute and build your career in a fully virtual environment.

You’ll have access to online training, mentorship, team meetings, client-management systems, and digital tools designed for remote success.

Create a schedule that supports your personal responsibilities and professional goals while maintaining the consistency needed to build your business.

Work with individuals who have requested information about available benefits
.

No traditional cold calling and no purchasing leads.

Compensation opportunities include:

• Weekly commission-based pay
• Performance bonuses
• Uncapped earning potential
• Renewal and residual income opportunities
• Leadership compensation opportunities
• Performance-based recognition and…