Bilingual Customer Service Specialist – French​/English

Perkopolis, the Toronto-based entity of Perk Spot, is searching for a Bilingual (French/English)
Customer Service Specialist
to join our Customer Service team located in Toronto, Canada!

Our mission goes beyond discounts—it’sabout empowering employees everywhere to make smarter spending decisions so theycan do more of what they love.

We believe every dollar saved can become a stepping stoneto a brighter future, whether that’sa special family vacation, a first home, or simply extra peace of mind.

As a Customer Service Specialist, you will provide top-notch support to the community members of Perkopolis.

You’llbecome an expert in Perkopolis’ tools and website, while constantly interacting with our customers and internal teams to ensure that we are offering the best possible support to our client partners and their employees.

This is a fully remote position open to candidates residing in Ontario or Quebec.

Working

Schedule:

Monday through Friday from 10:00 am - 6:00 pm EST

• Become an expert of Perkopolis'services and processes, as well as our website and user portal
• Provide exceptional andtimelysupport to customers via phone, email, and live chat
• Document active tickets every step of the way, from inquiry to solution and completion
• Actively prioritize support tickets and elevate issues appropriately
• Assist with new user setup, account maintenance, and sales projects as needed
• Take part in high-level problem-solving in collaboration with your team members and our Senior Managerof Customer Service
• Develop relationships with company-wideinternal teams and customers tomaintainand improve customer satisfaction
• Solicit feedback from customers on Perkopolis'service and product; relay feedback to applicable internal teams
• Attend regular team and staff meetings to address feedback, changes, andnew ideas
• Constantly strategize ways to make the Perkopolisexperience better and more effective for our members

• 3+ years of experience in customer service, managing support tickets in various mediums and prioritizing issues according to importance
• Fluent in French and English, both written and oral is required
• Basic understanding of computer and home networking terminology, including but not limited to termslike:operating systems, browsers, routers, modems, etc.
• Knowledge of Zendesk and background in IM/chat support preferred
• Exceptional written and verbal communication skills, with proven interpersonal skills
• Highly organized, detail-oriented, and analytical approach to problem-solving
• Positive, helpful attitude with the ability to handle challenging conversations in a professional demeanor
• Collaborative, team-focused mindset
• Ability to work autonomously and manage your own workload

Providing valuedoesn’t have to wait, from day one we are open to yourbig ideas. In your first few months, you will...

• Meet the team!
  
  We think our people are prettygreatso we want to ensure you’re introduced to all of the right team members to help you succeed.
  
  You’llspend quite a bit of time with your fellow Customer Service Specialists, as well as our Senior Manager of Customer Service.
• Get to know Perkopolis!
  
  Immerse yourself in the business, engage with internal stakeholders, andparticipatein monthly company-wide
  
  All Hands meetings.
• Sharpen your skills!
  
  You will becomevery familiar with our customer support processes, our website’s functionality, as well as the tools that we use (Zendesk).
• See your impact!
  
  Provide daily support to our members and advocate for their needs to ensure the best user experience as possible!
• Participate in company-wide events!
  
  Whetherit’soffice miniature golf or a raffle gameshow, company culture is at the forefront of our business.

Perkopolis offers competitive…