Bilingual Customer Service Representative

Bilingual Customer Service Representative -- Portuguese/English

We are looking for an organized, proactive, and customer-focused Bilingual Customer Service Representative to join our team.

This is a remote position supporting our operations in Martha's Vineyard, Massachusetts . The ideal candidate has excellent communication skills, is comfortable working in a fast-paced environment, and can communicate professionally in both Portuguese and English
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• Provide professional and friendly customer service by phone, email, text, and other communication channels.
• Communicate professionally with customers in both Portuguese and English.
• Answer customer questions and provide accurate information about company services.
• Follow up with customers regarding appointments, services, projects, and pending requests.
• Schedule and confirm appointments as needed.
• Accurately record and update customer information in company systems.
• Communicate customer requests and concerns to the appropriate departments.
• Follow up on open requests to ensure timely resolution.
• Manage multiple customer requests and priorities simultaneously.
• Maintain clear and professional communication with customers and team members.
• Assist with administrative and customer service tasks as needed.

• Fluent Portuguese.
• Advanced English proficiency, both spoken and written.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong organizational and follow-up skills.
• Ability to work effectively under pressure, manage multiple priorities, and meet deadlines in a fast-paced environment
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• Ability to remain professional and solution-oriented when handling challenging or time-sensitive situations.
• Comfortable communicating with customers by phone.
• Detail-oriented, responsible, and proactive.
• Comfortable using computers, email, messaging platforms, and company systems.
• Ability to work independently and maintain productivity in a remote work environment.

• Previous experience in customer service, administrative support, reception, or a related role.
• Experience working in a bilingual Portuguese/English environment.
• Experience using CRM or customer management systems.

• Employment Type: Full-time
• Workplace Type: Remote
• Company
  
  Location:
  
  Martha's Vineyard, Massachusetts
• Schedule: Monday through Friday, 8:30 AM -- 4:30 PM Eastern Time (ET)
• Schedule Requirement: Candidates must be available to work the full schedule of 8:30 AM -- 4:30 PM Eastern Time (ET), regardless of their location or local time zone.
• Work Calendar: This position follows the Massachusetts work calendar and company-observed holidays.

Qualified candidates may be contacted for an initial conversation followed by an interview with our team.

• We are an equal opportunity employer and consider qualified applicants without regard to legally protected characteristics.