Sales Agent, Customer Success Management
Remote / Online - Candidates ideally in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-10-02
Nashville, Davidson County, Tennessee, 37247, USA
Listing for:
Whip, Inc.
Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, CRM Systems & Management -
Sales
Customer Success Management, CRM Systems & Management
Job Description & How to Apply Below
Position Summary:
Whip is seeking a Sales & Customer Experience Agent to support customer interactions across our rental car platform with a strong focus on conversion, retention, and customer satisfaction.
This role is ideal for someone who thrives in fast-paced environments, enjoys speaking with customers, and can confidently drive sales through Calls and SMS conversations. The ideal candidate is customer-focused, sales-oriented, and comfortable handling high-volume interactions while identifying opportunities to upsell and retain customers.
Essential Duties and Responsibilities (include, but are not limited to the following):Sales-Driven Customer Engagement
- Handle inbound and outbound Calls and SMS conversations with a sales-first mindset
- Identify opportunities to convert leads, upsell services, and retain existing customers
- Assist customers with rental inquiries, booking support, and account-related questions
- Provide a professional and positive customer experience across every interaction
- Support customers through issues or concerns while maintaining focus on retention and revenue opportunities
- Maintain accurate customer information and interaction notes within internal systems
- Follow company SOPs and workflows to ensure smooth customer experiences
- Coordinate with internal teams (claims, billing, fleet, etc.) to help resolve customer issues efficiently
- Adapt quickly to operational changes and new processes in a startup environment
Required:
- 2+ years of experience in customer-facing roles with a strong sales, retention, or customer service focus
- Experience working in high-volume environments involving Calls and messaging
- Strong communication and problem-solving skills
- Comfortable using CRM systems, spreadsheets, and SMS platforms
- Ability to multitask and stay organized in a fast-paced environment
- Fluent or highly proficient in English
- A motivated and customer-focused sales professional
- Strong communication skills with confidence speaking to customers over Calls and SMS
- Someone who is proactive, adaptable, and results-oriented
- Comfortable handling objections and identifying sales opportunities naturally
- Calm under pressure with strong customer service instincts
- Process-oriented but flexible enough for a fast-moving startup environment
Salary: $8 - $10 USD per hour; depending on experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×