Customer Service Representative

Job Description

• Handle inbound customer service calls related to urgent care, credentialing, referrals, dental services, VA personnel, and veterans urgent care.
• Conduct outbound follow-up calls to provide updates, resolve issues, and complete case management activities.
• Address billing, account, and claims-related inquiries while providing accurate guidance and support.
• Resolve customer concerns on first contact whenever possible and resolve complex issues according to established procedures.
• Provide basic technical support, including troubleshooting and system navigation assistance.
• Document all customer interactions, case details, and resolutions accurately in company systems.
• Manage a high-volume call environment, handling approximately 50-70 calls per day and prioritizing workload effectively.
• Participate in team meetings, training sessions, performance reviews, and coaching to maintain knowledge and improve performance.
• Meet customer service and operational metrics, including customer satisfaction, resolution rates, attendance, and productivity goals.
• Demonstrate strong communication, problem-solving, teamwork, adaptability, time management, and professionalism while adhering to company policies and compliance standards.

$14.73/Hr + $5.09/Hr Fringe Benefit Pay

Must have open availability Monday
- Friday

100% remote. All equipment will be provided

Open contract position

• 1+ year of customer service experience within a high volume inbound/outbound call center environment
• 1+ year of experience within a healthcare setting

This is a Contract position based out of Fort Smith, AR.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity and other pertinent job-related factors.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
  - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Oct 2, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers,…