Email Customer Support Team Lead; Fully Remote
Remote / Online - Candidates ideally in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-10-02
Nashville, Davidson County, Tennessee, 37247, USA
Listing for:
Unknown
Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Management, Customer Service Rep, Technical Support
Job Description & How to Apply Below
- Oversee the day-to-day workflow and performance of the Email Customer Support team.
- Ensure proper coverage, monitor response times, service levels, and customer interactions.
Responsibilities:
- Manage ticket volume, distribution, response times, and SLA adherence.
- Coach team members with real-time feedback, regular 1:1s, and onboarding support.
- Handle escalated customer concerns and guide agents on complex issues.
Qualifications:
- Strong email support experience and excellent written communication.
- Previous team lead or supervisory experience preferred.
- Familiarity with customer service KPIs and platforms like Zendesk or Gorgias.
This company manages email customer support for e-commerce and wellness brands, focusing on customer satisfaction and operational efficiency. It operates as a remote-first team with a culture grounded in accountability, coaching, and performance.
As a Email Customer Support Team Lead (Fully Remote), you will play an important part at Unknown in United States.
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