American Express Virtual Customer Care Chat Professional
San Diego, San Diego County, California, 92189, USA
Listed on 2026-10-02
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Customer Service/HelpDesk
Full-time American Express Remote Job Virtual Customer Care Chat Professional Job - 549
Full-time American Express Remote Job Virtual Customer Care Chat Professional Job - 549 Job - 2737
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Function & Responsibilities:Utilizing your capabilities, experience and ardor for customer service to assist propel your team and its business partners to success.
What could you do each day as a client Care professional?
Continually deliver amazing carrier on a high quantity of inbound calls in a fast-paced, dependent, purchaser care environment with a eager recognition on driving a customer First mentality
Consult with Card participants to apprehend their desires and tailor precise and personal solutions for them, even as additionally reinforcing the advantages of card club and acknowledging Card Member tenure
Add value for our clients via unexpected relevant tips of product offers/ advantage enrollments that deepen client engagement and loyalty
Make use of your “carrier-oriented” personality to increase key promoting abilities to optimize and solidify the client dating via deepening their loyalty to our brand
Deal with widespread and account-unique consumer inquiries- declaration inquiries, card substitutes, make bills, rewards redemption, and so. , and update patron account information
Use equipment and resources to perceive custom solutions and assume patron desires, in our commitment to preserve a first point of contact decision
Meet and exceed overall performance goals that consist of, but are not limited to: sales costs, satisfactory desires, compliance rules and productivity targets, & customer overall performance metrics
Minimum qualifications:- Robust written and communication abilities a good way to speak effectively and obviously with our Card members to deepen consumer relationships and power pleasure
- Resilience needed to efficiently manipulate a regular flow of purchaser calls, while balancing performance to fulfill a ramification of metrics, and remain advantageous via trade and traumatic conditions
- Capability to showcase humility and show care and appreciation through emotional acknowledgment of our consumer queries/situations on each call…
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