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American Express Virtual Customer Care Chat Professional

Remote / Online - Candidates ideally in
Boise, Ada County, Idaho, 83701, USA
Listing for: MaziCTools
Full Time, Part Time, Seasonal/Temporary, Remote/Work from Home position
Listed on 2026-10-02
Job specializations:
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 40 USD Hourly USD 40.00 HOUR
Job Description & How to Apply Below
Position: Full-time American Express Remote Job Virtual Customer Care Chat Professional Job ID- 549 Job ID- 2737
Full-time American Express Remote Job Virtual Customer Care Chat Professional Job - 549

Full-time American Express Remote Job Virtual Customer Care Chat Professional Job - 549 Job - 2737

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Function & Responsibilities:

Utilizing your capabilities, experience and ardor for customer service to assist propel your team and its business partners to success.

What could you do each day as a client Care professional?

Continually deliver amazing carrier on a high quantity of inbound calls in a fast-paced, dependent, purchaser care environment with a eager recognition on driving a customer First mentality

Consult with Card participants to apprehend their desires and tailor precise and personal solutions for them, even as additionally reinforcing the advantages of card club and acknowledging Card Member tenure

Add value for our clients via unexpected relevant tips of product offers/ advantage enrollments that deepen client engagement and loyalty

Make use of your “carrier-oriented” personality to increase key promoting abilities to optimize and solidify the client dating via deepening their loyalty to our brand

Deal with widespread and account-unique consumer inquiries- declaration inquiries, card substitutes, make bills, rewards redemption, and so. , and update patron account information

Use equipment and resources to perceive custom solutions and assume patron desires, in our commitment to preserve a first point of contact decision

Meet and exceed overall performance goals that consist of, but are not limited to: sales costs, satisfactory desires, compliance rules and productivity targets, & customer overall performance metrics

Minimum qualifications:
  • Robust written and communication abilities a good way to speak effectively and obviously with our Card members to deepen consumer relationships and power pleasure
  • Resilience needed to efficiently manipulate a regular flow of purchaser calls, while balancing performance to fulfill a ramification of metrics, and remain advantageous via trade and traumatic conditions
  • Capability to showcase humility and show care and appreciation through emotional acknowledgment of our consumer queries/situations on each call…
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