Remote Customer Care Circle

Circle is building the world's leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments - all in one place, all under their own brand.

We're proud to be a fully remote company of around 200 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely.

We collaborate across time zones, are highly async, and like to document a lot.

Individuals interested in the Customer Care Job at Circle should review the job details, requirements, and application process provided below.

• Benefits: $45,000 - $60,000 USD per year | Home office stipend | startup equity

We're looking to expand our customer support team! This team is the first line of support for our customers  respond to open support inquiries, solve complex problems, and work directly with our customers and internal teams to help find the best solutions to the trickiest challenges. We're at the point of our journey where we now have a robust support team of over 30 teammates spread across the entire globe, all aiming to make sure our customers are supported as Circle continues to grow.

This is a fully remote, full-time position. Candidates must be available to work 10:00 AM to 6:30 PM Pacific Time, Tuesday through Saturday (40 hours per week). This is a requirement of the role.

We welcome candidates with a range of experience levels - your title will be Customer Support Specialist or Senior Customer Support Specialist, depending upon experience and interview performance.

• Prioritize customer issues across our email channels.
• Ramp up during an onboarding phase, and eventually provide hands-on support for Circle Plus communities.
• Become an expert on the Circle product, along with our internal staff admin tool.
• Advise creators on practical solutions as they launch and build their communities.
• Escalate feedback to inform and improve our product.
• Collaborate with engineers and designers to troubleshoot complex technical issues across live stream, payments, notifications, events, member management, and more.
• Identify trends from customer inquiries to suggest proactive solutions.
• Collaborate with a global team through Notion, Slack, and Zendesk.

$45,000 - $60,000 USD per year

The cash compensation range shown is a starting point. In addition to equity, benefits and perks, your cash compensation is subject to an annual review and increase on a once per year basis.

• Fully remote: work from anywhere in the world!
• Autonomy and trust to do your job: we care about outcomes over everything else.
• Paid time away: all employees are given 35 days of PTO annually. We also offer a paid sabbatical after 5 years.
• Generous U.S. benchmarked compensation and startup equity no matter where you are in the world.
• Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable!
• Parental leave for parents expanding their family, or just starting one.
• Home office stipend to help you get up and running.
• Learning & development stipend to help you level up your professional skills.
• Annual bonus potential for roles that don't already receive variable income or commission.
• Company retreats:
  Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We've had past retreats in Colombia, Portugal, and Mexico, with more planned on the horizon.

• All applications are submitted through our official applicant tracking system (Greenhouse).
• If selected to move forward, you may be invited to record a short introductory video, or directly into a live interview.
• All live interviews are conducted face-to-face over video (Zoom or Google Meet) with a member of the Circle team.
• We do not conduct text-only interviews.
• We do not conduct interviews via chat apps or messaging platforms.
• We do not use AI bots to interview candidates.

• Strong alignment with our values. Find our values on our career page if you haven't read up on them yet.
• You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5.
• 3+ years of experience in a technical support role,…