Remote Fintech Operations Associate – Customer Support
Seattle, King County, Washington, 98127, USA
Listed on 2026-10-02
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Customer Service/HelpDesk
HelpDesk/Support
Basic Capital is a fintech company disrupting America's retirement industry and is hiring a remote-friendly Customer Support Specialist in the United States. You will be the first point of contact for participants and plan admins, guiding them through account setup, deferrals, rollovers, and distributions while explaining how 401(k) works.
You will resolve issues end-to-end, escalating when needed, and contribute to building self-serve content and AI-powered support systems to scale the team.
As a Remote Fintech Operations Associate – Customer Support, you will play an important part at Basic Capital Group in United States.
The following role is for a Remote Fintech Operations Associate – Customer Support with Basic Capital Group.
Our team is growing, and we are hiring a Remote Fintech Operations Associate – Customer Support in United States.
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