Bilingual Customer Service & Technical Support Representative; Spanish​/English) Remote​/Plainvi

Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, NY area or Ocala, Fl area Bilingual Customer Service Representative (Spanish/English) Remote – New York or Florida (Preference given to candidates near Plainview, NY or Ocala, FL)

$17–18/hour + Overtime | Fully Remote | 24/7/365 Operation

Join an established remote customer service team in a fast-paced, collaborative call center environment. We're seeking FLUENT Spanish/English Customer Service Representatives who are passionate about helping customers and delivering exceptional service. This fully remote opportunity offers the chance to be part of an employee-centric team that values teamwork, reliability, and a positive customer experience in a 24/7/365 operation.

• Provide outstanding customer support via phone and chat in Spanish and English.
• Greet customers, verify account information, listen carefully, and demonstrate empathy.
• Assist customers with account questions, service inquiries, and basic troubleshooting.
• Troubleshoot internet, Wi-Fi, and basic device issues.
• Document customer interactions accurately using internal systems.
• Escalate more complex issues to the appropriate team when needed.

• Fluent in Spanish and English (spoken and written).
• At least one year of customer service experience (call center experience preferred).
• Strong communication, multitasking, and problem-solving skills.
• Comfortable navigating multiple computer applications while assisting customers.
• Patient, professional, and calm when working with customers.
• Must reside in New York or Florida.

Candidates must provide their own:

• Updated Windows PC or Mac computer.
• Hardwired internet connection with a minimum download speed of 300 Mbps.
• Quiet, professional workspace free from distractions.

• Pay: $17–18 per hour, depending on experience.
• Paid training.
• Current schedule:
  Thursday through Monday, 3:00 PM – 12:00 AM ET, with Tuesday and Wednesday off. (Days off are subject to change based on business needs.)
• This is a 24/7/365 operation, including weekends and holidays.
• Schedules are subject to change based on the client's business needs, so candidates must be flexible and available to work other shifts as needed.
• Shift preferences and availability will be discussed during the interview process.
• Two 15-minute breaks and one 30-minute meal break per shift (per company policy).

• Join an employee-centric company that values teamwork, collaboration, and outstanding customer service.
• Fully remote position with a supportive management team.
• Opportunity to build valuable customer support skills in a growing organization.
• Paid training, overtime opportunities, and a positive team environment.