Entry-Level Customer Service Representative; Remote – Work From Home

Company: AO (American Income Division)
Location: 100% Remote (U.S. Residents Only)

Are you ready to build a career where your attitude, ambition, and work ethic matter more than your résumé?

AO is seeking motivated, goal-oriented individuals to join our growing remote team as an Entry-Level Customer Service Representative
. Whether you’re entering the workforce, changing careers, or looking for an opportunity with real advancement potential, we’ll provide the training, mentorship, and support to help you succeed.

In this role, you’ll work directly with clients who have requested information regarding their supplemental benefits, helping them understand their options while providing outstanding customer service through virtual appointments.

If you’re coachable, driven, and ready to grow, this could be the opportunity you’ve been looking for.

No prior insurance experience is required.

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, AO combines financial strength with a people-first culture focused on mentorship, professional development, and performance-based career advancement.

Since 2020, we’ve operated in a fully remote environment, giving our representatives the flexibility to build rewarding careers from home while receiving ongoing coaching, leadership development, and support.

As an Entry-Level Customer Service Representative , you’ll work directly with clients while developing communication, customer service, and leadership skills.

• Meet with clients virtually using Zoom and scheduled phone appointments
• Build strong client relationships through professional, personalized service
• Educate clients about available benefit programs and answer questions
• Assist clients throughout the enrollment process
• Provide ongoing customer support and follow-up communication
• Maintain accurate electronic client records
• Collaborate with teammates in a fully remote environment
• Participate in ongoing training, coaching, and mentorship
• Continue developing communication, leadership, and relationship-building skills

We believe exceptional careers are built through mentorship, consistency, and continuous growth—not years of experience.

Our fully remote environment gives you the flexibility to work from anywhere while developing valuable professional skills and advancing based on your performance.

• Work from anywhere within the United States
• No daily commute
• Modern virtual work environment
• Flexible scheduling after training

• Structured onboarding
• Weekly virtual coaching
• Leadership mentoring
• Ongoing professional development
• One-on-one support from experienced leaders

Advance based on your initiative and results—not seniority.

Qualified representatives have opportunities to pursue:

• Leadership development
• Team mentoring
• Management opportunities
• Promotion-from-within
• Long-term career advancement

• Weekly performance-based compensation
• Bonus opportunities
• Leadership recognition
• Career advancement incentives

We’re looking for individuals who demonstrate:

• Strong communication and interpersonal skills
• Positive attitude and willingness to learn
• Customer-focused mindset
• Self-discipline and accountability
• Ability to work independently in a remote environment
• Adaptability and problem-solving abilities
• Comfort using technology and…