Client Services Manager -Clinical; Remote

American Specialty Health Incorporated is seeking a Client Services Manager I
- Clinical to join our Client Services
- Clinical (CTC) department. This position will serve as primary contact to designated clients for service-related activities and new program implementations.

American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidate's qualifications, education, skill set, years of experience, and internal equity. $48.000.00 to $55,000.00 Full-Time Annual Salary range.

Remote Worker Guidelines:
This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed.

100 down/20 up is recommended to support higher quality video meetings.

• Handles service activities to support existing client relationships and implement new programs.
• Acts as primary contact and client advocate on behalf of ASH with assigned clients.
• Serves as the source of knowledge regarding assigned client relationships and programs.
• Leads the implementation process and/or provides day to day service for low to medium complex programs.
• Accepts and/or returns phone calls from clients within the same business day received, Monday through Friday, 8 A.M. to 5 P.M. PST.
• At a minimum, acknowledges receipt of emails from clients within 24 hours of receipt.
• Creates and distributes routine status reports and implementation work plans as applicable to internal and external clients.
• Keeps department executives abreast of issues related to assigned clients on a routine basis.
• Communicates with department executives and members of the Executive Management Team on high level issues to ensure appropriate response and resolution.
• Seeks support from and provides account updates at Key Process Team (KPT) meetings as appropriate.
• Maintains timely and accurate documentation of client interactions, activities, processes and issue resolution; ensures meeting minutes and action items are prepared and documented within two days of a client meeting. Upon implementation of the CRM, track and document client issues in the CRM.
• Utilizes and directs support staff with facilitation of administrative activities and servicing issues.
• Establishes and maintains positive and professional relationships with internal and external clients and customers.
• Interfaces with ASH staff to resolve issues, answer questions and triage responses.
• Proactively engages internal customers and subject matter experts to effectively manage internal and external customer expectations.
• Routinely engages client contacts, to provide proactive service and actively assess client status, concerns and expectations.
• Coordinates Performance Standard Meetings and/or Joint Operational Committee Meetings with clients and provides client support for operational trainings.
• Handles necessary administrative duties to properly support or implement health plan accounts.
• Acts as a back-up for other Client Services Managers.
• Keep abreast of ASH policies and procedures.
• Seeks support and training from designated Client Services Manager II, Senior Client Services Manager, and/or Director, Client Services to aide in gaining the experience and skills required to advance to a Client Services Manager II.
• Provides departmental support for maintaining key documents such as benefit breakdown grids, client readiness grid, upcoming implementation grid and files as…