Remote Escalations Specialist — Customer Support & Resolution
Herriman, Salt Lake County, Utah, 84096, USA
Listed on 2026-10-02
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Management, Bilingual
Sharecare is seeking a Customer Service - Escalations specialist to handle escalated member concerns and support the Help Desk from a remote location. Under supervision of the Customer Service Manager, you will respond to member inquiries via phone, chat, email, or fax and provide timely resolutions.
You will collaborate with CSR teams to improve problem solving, track escalation trends, and assist with training opportunities to raise first call resolution and overall service levels.
We are seeking a motivated Remote Escalations Specialist — Customer Support & Resolution to join Sharecare in Salt Lake City, UT, United States.
This is a Full Time role.
The position is based in Salt Lake City, UT, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 42.000 - 66.000.
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