Remote On Call Scheduling Coordinator

About No Worries Care

No Worries Care is a locally owned home care agency with offices in Washington and Oregon, helping seniors and adults stay safe and independent n our offices close, our clients, families, and caregivers still need a real person to call. That is where you come in.

We are looking for a remote On Call Scheduling Coordinator to cover our after-hours phone line as an independent contractor (1099). When our offices close at 4:00 PM Pacific, our phone line routes to you. You answer calls, solve what you can, and get everything else to the right person on our team. This is designed as a side role that fits alongside a day job or other commitments, as long as you can answer calls promptly during the shifts you cover.

• Answer after-hours calls and messages from caregivers, clients, and families

• Handle caregiver call-offs and late or missed visits by working our call list, contacting up to five caregivers to fill a shift before escalating to a manager

• Make and update schedule changes in our scheduling software

• Triage client concerns, incidents, and new client inquiries, and route them to the right person on our team

• Follow clear escalation steps for urgent situations

• Log every call and leave a clear handoff note for the office team each morning

• Weeknight shifts (Monday through Friday nights) run from 4:00 PM to 8:00 AM Pacific the next morning: $50 per weeknight

• Weekend shifts cover all of Saturday and all of Sunday: $100 per weekend day

• Pick the weeknights, weekends, or both that you want to cover

• Example: all five weeknights plus both weekend days pays $450 per week

• Independent contractor (1099), paid per shift, plus a $60 monthly cell phone stipend

• 1+ year of scheduling experience; home care scheduling experience is a big plus (home health, healthcare staffing, or dispatch also considered)

• Calm, friendly, and decisive on the phone, including late in the evening

• Comfortable with scheduling software;
  Well Sky/Clear Care experience is a plus

• Your own smartphone, computer, reliable internet, and a quiet place to take calls

• Able to answer calls promptly throughout the shifts you cover

• Clear written notes and strong follow-through

• Must pass a background check

• Remote within the United States only. You must live in the U.S. and be legally authorized to work in the U.S.

• We are not able to consider applicants located outside the U.S., or applications from staffing agencies, call centers, or outsourcing companies.

• Any U.S. time zone works, as long as you can cover Pacific time evening and weekend hours.

• A U.S. address and a W-9 are required for tax reporting and the background check.

Work Location:

Remote (United States)