Licensed Customer Care Agent- Evening Shift; Fully Remote

• Provide responsive customer support across multiple channels for a pet-focused company.
• Work a consistent evening shift remotely from anywhere in the US.

Key Responsibilities:

• Handle insurance, enrollment, claims, and non-insurance questions with accuracy and empathy.
• Use ticketing systems and data entry to track and resolve customer issues.
• Educate customers on coverage options and identify additional needs.

Requirements:

• Active Property & Casualty Insurance License required.
• Experience with high-volume customer service and platforms like Zendesk or Kustomer.
• Strong communication and problem-solving skills in a remote environment.
• Fully remote position with comprehensive medical, dental, and vision coverage.
• 12 weeks of paid parental leave, PTO, holidays, retirement plan, and pet insurance.

They provide pet-focused insurance and customer support, helping pet parents navigate coverage and claims. The company operates in a fully remote, collaborative, and fast-paced environment committed to exceptional service and continuous improvement.