TPA UMR Field Account Manager - Remote

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Field Account Manager serves as both the primary client relationship manager and field-based service owner for assigned self-funded and TPA clients. This role is responsible for delivering a proactive, strategic customer experience while fostering solid relationships with customers, brokers, consultants, and internal business partners.

As a trusted advisor, the Field Account Manager educates customers on their benefit plans, UMR resources, reporting tools, wellness programs, and administrative changes while ensuring exceptional service delivery. The role serves as the primary liaison between customers and UMR Operations, partnering with Strategic Account Executives (SAEs), Operations Service Management (OSM), Implementation, and other matrixed teams to resolve escalated service issues and improve the overall customer experience.

The successful candidate will combine relationship management, service excellence, customer education, and consultative account management to drive customer satisfaction, engagement, retention, and long-term growth.

You’ll enjoy the flexibility to work remotely
* from anywhere within the state of California as you take on some tough challenges.

• Own the overall customer service experience for assigned TPA and self-funded clients
• Serve as the primary field-based liaison between customers and UMR Operations
• Act as a strategic partner and consultative resource to customers, responsible for their total service experience
• Establish and maintain solid relationships with customers, brokers, consultants, and internal business partners
• Support customer retention and persistency efforts through proactive engagement and relationship management
• Meet regularly with customers to review service performance, identify opportunities for improvement, and strengthen the partnership

• Escalate, monitor, and drive resolution of complex service and operational issues
• Partner closely with Strategic Account Executives (SAEs), Operations, Implementation, Customer Service, and other internal teams to ensure prompt and accurate issue resolution
• Address escalated issues submitted by customers, employees, brokers, consultants, and field partners
• Conduct quarterly service reviews and identify opportunities to improve overall customer satisfaction
• Analyze service trends, identify root causes, and recommend corrective actions