Account Manager

At KDV Label, we’re passionate about what we do and hold ourselves, and one another, accountable to living our core values each day: craftsmanship, care, collaboration, creativity, and curiosity. This creates a friendly and rewarding work environment where you can grow your career and truly be part of the team.

KDV Label has production facilities in Waukesha, Wisconsin;
Loveland, Colorado; and Sugar Grove, Illinois. We have become a leader in the label industry by maintaining our strong reputation for quality, consistency, and performance.

Our Customer Experience Team is instrumental in upholding that reputation. Working together across Account Management and Customer Service, the team is responsible for ensuring each customer is served at the exemplary level for which KDV is known. Understanding and delivering on KDV’s philosophy and processes for providing world-class service are critical to every role on this high-performing, customer-focused team.

Reporting to the Director of Account Management, the Account Manager serves as the primary day-to-day relationship and project manager for an assigned portfolio of customer accounts. This position is responsible for understanding customer requirements, coordinating projects and orders from initiation through delivery, proactively communicating with customers, and ensuring KDV consistently delivers an exceptional customer experience.

Account Managers combine strong customer relationship skills with technical knowledge of KDV’s products, capabilities, and processes. They coordinate closely with Customer Service Representatives and cross-functional teams to manage account activity, resolve issues, identify opportunities, and ensure customer expectations are understood and executed throughout the organization.

Our team works from our headquarters in Waukesha, Wisconsin. We are looking for customer-focused professionals with strong communication, project management, problem-solving, and relationship-building skills.

• Serve as the primary day-to-day relationship owner for an assigned portfolio of customer accounts.
• Develop a strong understanding of each customer’s business, products, requirements, specifications, ordering patterns, and service expectations.
• Manage customer projects and account activity from initial request through successful completion.
• Proactively communicate project status, timelines, changes, risks, and requirements to customers and internal stakeholders.
• Field customer questions, concerns, and service needs and coordinate appropriate resolution across KDV.
• Manage multiple customer projects and priorities simultaneously.
• Review customer requirements, components, artwork, and specifications; identify discrepancies and work with customers and internal teams to resolve them.
• Develop and coordinate accurate, timely quote requests and communicate pricing and specifications professionally to customers.
• Ensure accurate project requirements are communicated to Estimating, Prepress, Scheduling, Production, Quality, Shipping, and other internal teams.
• Review customer documentation, quotes, specifications, and proofs for accuracy before customer submission or approval.
• Coordinate customer delivery requirements and shipping expectations with appropriate internal departments.
• Maintain accurate customer, opportunity, project, and communication records.
• Proactively identify opportunities to better serve and grow existing accounts and coordinate opportunities with Sales as appropriate.
• Support qualification and onboarding of prospective customers as assigned.
• Partner with Customer Service Representatives to effectively execute transactional and administrative account activities.
• Monitor account activity and proactively address issues that…