Customer Service Advisor; German

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit German speaking Customer Service Advisor to join their team in Bulgaria.

Customer Service Advisor

remote, Bulgaria (after initial one week training in Varna office)

Full-time

Base salary + bonuses.

• - Provide professional customer service to German-speaking customers via voice and email
• - Handle customer enquiries and resolve technical and billing-related issues
• - Record all customer interactions accurately in the relevant systems
• - Manage product complaints and collect all necessary information for resolution
• - Ensure customer issues are handled efficiently and within the required processes
• - Escalate product safety or regulatory concerns through the defined channels
• - Follow established quality standards, consumer safety requirements and GDPR procedures
• - Maintain up-to-date knowledge of products and services
• - Act as a professional brand ambassador during customer interactions
• - Identify and include appropriate sales and cross-sell opportunities during customer interactions
• - Share recurring customer issues and insights to support continuous improvement.

• - German language proficiency at C1 level and English language proficiency at B1 level
• - Previous customer service experience is preferred but not required
• - Customer service, technical support or call centre experience is an advantage
• - Strong communication and problem-solving skills
• - Ability to handle complaints professionally
• - Good troubleshooting skills and technical understanding
• - Comfortable working with customer service systems and processes
• - Strong attention to detail when documenting customer interactions
• - Ability to work independently and follow established procedures
• - EU citizenship or appropriate eligibility to work in Bulgaria.

• - Excellent remuneration package based on experience, skills and performance
• - Be part of a dynamic and creative team with positive and friendly atmosphere
• - Guidance and tools to reach career full potential
• - Performance bonus
• - Sales bonus with no monthly limit
• - Signing bonus
• - Monthly meal allowance depending on days worked
• - Health insurance through Generali
• - Multisport and/or Coolfit cards
• - Access to a learning platform
• - Remote working model after onboarding requirements
• - Relocation support for eligible EU candidates
• - Monthly accommodation allowance for 3 months
• - Flight, bus or train transportation support for relocation
• - And many others!!!